Terms & Conditions
For all purchases. Effective June 1st, 2021
- Any refund issued will be subject to a 5% fee, regardless of the reason for the refund. This includes order cancellation.
For any purchase using Sezzle. Effective April 27th, 2021
- Any refund issued will be subject to a 6.5% fee, regardless of the reason for the refund. This includes order cancellation.
CURRENCY
- The default currency is USD.
- To select a different currency (MOBILE) - Open the drop-down menu located at the top of the page. Open the Currency drop-down menu. Select from Canadian Dollar, Euro, British Pound, or US Dollar.
- To select a different currency (COMPUTER) - Open the Currency drop-down menu located on the left side of the screen by clicking the +. Select from Canadian Dollar, Euro, British Pound, or US Dollar.
SHIPPING POLICIES
- Customers can select the shipping option preferred at checkout.
- Customers are responsible for any customs, duty, taxes.
- *Weight and Size Restrictions may apply – our shipping department will contact you to discuss subsidized shipping options.
We do our very best to process all orders within 24-48 hours (Business Days only, we currently do not process or ship orders on weekends or Statutory Holidays).
RETURN POLICIES
- All sales are considered final unless product failures are due to manufacturer defect.
- Customer has 30 business days to report any missing or damaged parts from date of receiving any merchandise.
- All returns must be pre-authorized by Koko & Claire and any associated shipping fees are the responsibility of the purchaser.
- Returns or Exchanges may be subject to a 20% restocking fee. (Any refund issued will be subject to a 5% fee, regardless of the reason for the refund. This includes order cancellation.)
- Absolutely NO returns/exchanges on discontinued, sale or used merchandise.
- There are no returns/refunds/exchanges after 30 days.
For all purchases. Effective June 1st, 2021
- Any refund issued will be subject to a 5% fee, regardless of the reason for the refund. This includes order cancellation.
CONTACT
101, 17811 106 Ave
Edmonton AB
T5S 2H1