💖Helpful Hints💖

Troubleshooting Tips for KoKo & Claire

In today's blog, I'm going to focus on some of the most common questions I am asked being the Support Liaison for KoKo & Claire. Some of the commonly asked questions are:

Question: Why would my brush in my gel bottle be hard? I didn't put it anywhere near my nail lamp.

Answer: Gel starts to cure immediately once you introduce it to UV/LED light. It is not just your nail lamp that can cure it. Gel can start to cure if there is sun coming in through the window. Sun can also reflect off of mirrors, glass and bright white walls. You also have to make sure that the overhead desk light you're using isn't LED or, if it is, make sure your gel brushes, bottles or containers are not left out for an extended period of time.

Question: Why does my gel polish chip off within a few days?

Answer: There are a few reasons this could be happening. Prepping the nail properly is the most important part of the process. If you forget to buff the shine off the nail, the gel will easily peel off within an hour. Using our Prep on the tips of the natural nails will help prevent chipping. Capping the free edge with our gel polish and the top coat will help with lifting as well.  One other thing that can cause lifting and peeling is if you come into contact with the skin at all. Gel does not stick to skin so if you have come into contact with it, the gel will lift within a day. Also, under curing the gel can cause lifting and chipping,

Question: I have been capping the gel on the ends of my nails but I still have separation. Why would this be happening?

Answer: It is important to put enough gel on. Most people don't realize that gel shrinks when it cures so if you don't put enough on, it will pull away from the tips of your nails and cause possible separation.

Question: Why is my gel tacky after it's cured?

Answer: Under curing is one cause. Another cause is if the effectiveness of your nail lamp is decreasing. They only last for so many hours of use so it will depend on how often you use them as to how long they'll last. If you are using a UV only nail lamp, you will need to do a 2 minute cure on all of the gels. If there is a slight tackiness on a top coat, try wiping it with a nail cleanser or alcohol.

Question (This is not a common question but it has been asked): When I started to use KoKo & Claire, everything was fine but now I seem to be getting an allergic reaction to it. For a few days after I apply it, I get itchy little bumps around my nails. I've never been allergic to anything before. Could it be your products?

Answer: All gel products contain chemicals that could, over time, be treated as an allergy by your body if you are coming into contact with your skin. Everybody is different so it may not happen at all. I've been doing nails for over 20 years and I haven't developed any allergies from gel. Our product 'Clean' is used as a dehydrator to help rid the natural nail of any moisture or oils. It is important to put 'Clean' on the nail only! You want to make sure that you do not put so much on it that it pours into the cuticle and side walls of your nails. Constantly doing that will slowly destroy the lipids in your skin which protect you from allergies.

Question: Do I use 'Strong' before or after 'Base'?

Answer: 'Strong' is a thicker gel that is used after 'Base' and before color if you want to use color. If you just want a clear, natural looking nail, you can apply a coat of our 'Shine' or 'Matte' on top of the 'Strong'.

Question: Why isn't my gel soaking off? It's sticky on the nail and I had to file it off.

Answer: If you applied 'Prep' to the whole nail, this will prevent you from soaking off the gel. 'Prep' works like an adhesive to help prevent the gel polish color from chipping. It is supposed to be applied to the very tips of the natural nail only.

I am always available to answer any questions that you may have about KoKo & Claire. Please email me at support@kokoandclaire.com. Stay safe my friends!

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